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Fix WhatsApp Web Not Downloading Files

If you try downloading the file (PDF, audio, video, image, or anything else) on WhatsApp Web and can’t see the “Download” icon or hitting the icon does nothing, this guide is for you.

Try the solutions below until the issue is fixed.

I use Windows 11 PC, Google Pixel 4a (Android 12), and iPhone X. Let’s begin.

Fix the WhatsApp Web Not Downloading Issue

Solution 1

Check your internet connection.

Solution 2

Restart your browser. Here’s how you can do that on the Chrome browser:

Hit the three vertical dots at the top right of Chrome. Click Exit.

Open the Chrome browser, and that’s it.

If that doesn’t work, restart your PC. Here is how you can do that on Windows 11:

Click the Start button on the taskbar. Hit the Power icon and click Restart.

That’s it.

Solution 3

If you have an ad blocker on your browser, turn it off.

Here’s how you can disable the extension on Chrome:

In the Chrome address bar, type chrome://extensions and press the Enter key.

Find the extension and turn off the switch on it.

That’s it.

Now try to download the files on WhatsApp Web.

Solution 4

Check the date and time on your PC. If that’s not correct, fix it.

Solution 5

Clear the cache and cookies on your browser.

Solution 6

Log out of WhatsApp Web and sign in again.

Here’s how you can do the former on the computer:

  1. Open the WhatsApp Web on your PC.
  2. On the left sidebar top, you can find three vertical dots. Click on it.
  3. Select Log out.
  4. Click on Log Out on the popup.

That’s it.

Thanks for reading.